Job Description
Join our innovative tech team at TechNova Solutions, where cutting-edge IT meets community impact! We're seeking a passionate IT Support Specialist to empower our Oakland-based workforce with seamless technical solutions. As a key member of our growing IT department, you'll be the go-to expert for troubleshooting, system optimization, and user enablement in a hybrid environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape our digital infrastructure while serving diverse communities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, endpoint security, and cloud infrastructure (Azure/O365)
- Deploy and maintain workstations, servers, and mobile devices
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address performance issues
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or equivalent networking certification required
- Proficiency in Azure AD, Intune, and Microsoft 365 administration
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work flexible hours for system maintenance