Job Description
Join our dynamic team at TechSolutions Columbus as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base in the Columbus area. This hybrid role combines on-site support at our downtown office with remote assistance, offering flexibility while maintaining high service standards. You'll be the go-to expert for resolving complex technical issues, implementing security protocols, and optimizing system performance. Our collaborative environment values innovation and continuous learning, with opportunities for professional development and certifications. If you're passionate about technology and thrive in fast-paced settings, apply now to become part of Columbus's premier IT support team!
Responsibilities
- Provide tier-2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure deployments
- Implement and maintain cybersecurity best practices including MFA and endpoint protection
- Document SOPs, knowledge base articles, and incident reports
- Train end-users on new technologies and security protocols
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks in high-pressure situations
- Valid Ohio driver's license for occasional client site visits