Job Description
Join our dynamic IT team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative environment at TechSolutions Inc.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints using SCCM
- Resolve system outages and implement preventive measures
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor network security and apply patches
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication skills
- Experience with Service Desk ticketing systems (e.g., Jira)
- Ability to work independently and prioritize tasks