Job Description
Join our dynamic IT team in Sacramento! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. As a key member of our infrastructure team, you'll empower employees through seamless system maintenance and innovative problem-solving solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and data protection measures
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support system migrations and IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and PowerShell scripting
- Strong knowledge of cloud platforms (Azure/O365) and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks in fast-paced environments