Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless operations across our organization. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your skills make a real impact. Apply today and become part of Fresno's leading tech employer!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage Active Directory, user accounts, and access permissions
- Monitor system performance and implement security protocols
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ and Network+ certifications required
- Proficiency in Windows OS, Microsoft 365, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Knowledge of network infrastructure (routers, switches, VPN)
- Excellent communication and customer service abilities