Job Description
Join our dynamic team at TechCore Solutions, where innovation meets reliability! We're seeking a passionate IT Support Specialist to empower our clients' digital transformation. Enjoy a collaborative environment with cutting-edge technology, comprehensive benefits, and clear career growth paths. Your expertise will directly impact business success while working with industry leaders in Kansas City's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain endpoint management solutions (Intune, SCCM)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement cybersecurity best practices and incident response protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Linux systems
- Strong understanding of cloud services (Azure, AWS) and SaaS applications
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills and customer communication abilities