Job Description
Join our dynamic IT team as an IT Support Specialist in Atlanta! We're seeking a tech-savvy professional to deliver exceptional technical support and maintain seamless operations for our growing organization. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows 10/11 workstations and Microsoft 365
- Monitor and resolve service desk tickets using Jira/ServiceNow
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud infrastructure (AWS/Azure) and backup systems
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote support tools
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for hardware maintenance