Job Description
Join our dynamic team as an IT Support Specialist in sunny Long Beach! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about troubleshooting and customer service, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage Windows/Mac OS environments and Active Directory
- Implement cybersecurity protocols and data backup solutions
- Document IT procedures and maintain system documentation
- Collaborate with vendors for equipment procurement and maintenance
- Train employees on IT best practices and security awareness
- Monitor network performance and optimize system efficiency
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks