Job Description
Join our dynamic IT team in Fort Worth and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 150+ employees across multiple departments. This role offers hybrid work (3 days remote/2 days in-office) and opportunities for professional growth in cloud technologies and cybersecurity. Enjoy competitive benefits including health insurance, 401k matching, and quarterly team-building events at our modern downtown office.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and Azure AD environments
- Deploy and maintain Windows 10/11 endpoints and mobile devices
- Collaborate with vendors for hardware procurement and service contracts
- Document IT procedures and create knowledge base articles
- Lead cybersecurity awareness training sessions
- Support cloud migration projects and SaaS integrations
Qualifications
- 5+ years of IT support experience with Windows enterprise environments
- CompTIA Network+ or equivalent network certification
- Proficiency in PowerShell scripting and SCCM/Intune
- Experience with ServiceNow or similar ITSM tools
- Strong troubleshooting skills for network connectivity issues
- Excellent verbal communication and customer service abilities
- Preferred: AWS/Azure certification or ITIL foundation