Job Description
Join our innovative team as an IT Support Specialist in Tucson, AZ! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote collaboration in a fast-paced environment. You'll be the hero behind the scenes, ensuring seamless operations while advancing your career in a company that invests in professional development.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy, configure, and maintain Windows/macOS endpoints and peripherals
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Manage Active Directory, cloud services (Azure/O365), and backup systems
- Deliver user training on emerging technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent communication skills and customer service mindset
- Valid Arizona driver's license and ability to travel to client sites