Job Description
Join our dynamic team at InnovateTech Solutions, a leading Silicon Valley tech firm, as we revolutionize digital infrastructure. We're seeking a passionate Senior IT Support Specialist to empower our workforce with seamless technology solutions. You'll be the backbone of our operational excellence in a collaborative environment that values innovation and professional growth.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions (CrowdStrike, SentinelOne)
- Lead hardware/software lifecycle management and procurement
- Document SOPs and create knowledge base articles
- Collaborate with network engineering on connectivity issues
- Support video conferencing systems (Zoom Rooms, Teams Rooms)
- Manage IT asset inventory and software licensing
Qualifications
- 5+ years in enterprise IT support with SaaS/tech industry experience
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Active CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell, Python)
- Experience with ServiceNow ITSM platform
- Proven incident management and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to lift 30lbs for equipment deployments