Job Description
Join our dynamic IT team at TechSolutions Inc., a leading innovator in cloud-based solutions. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing San Diego-based workforce. This role offers the opportunity to work with cutting-edge technologies in a collaborative environment that values professional growth and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees, resolving hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead IT projects including hardware refreshes and system migrations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Security+ or equivalent security certification required
- Strong networking skills (TCP/IP, DNS, DHCP, VPN)
- Experience with ServiceNow or ITSM platforms
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs and work flexible hours during system deployments