Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role offers competitive compensation, career advancement opportunities, and a collaborative environment where your expertise makes an impact. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site support
- Manage Active Directory, Azure AD, and endpoint security tools
- Deploy and maintain Windows 10/11 workstations and servers
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct user training on new systems and security protocols
Qualifications
- 3+ years of experience in enterprise IT support
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Experience with Microsoft 365 and cloud technologies
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment