Job Description
Join our dynamic IT team as an IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support, troubleshoot complex hardware/software issues, and optimize our digital infrastructure. This hybrid role combines on-site Albuquerque duties with remote flexibility, offering growth in a fast-paced tech environment. Enjoy competitive benefits, professional development stipends, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for 200+ users across Windows/macOS environments
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and endpoint protection protocols
- Support AV installations and video conferencing systems
Qualifications
- 3+ years of hands-on IT support experience with Windows 10/11
- CompTIA A+/Network+ or equivalent industry certification
- Proficiency in PowerShell scripting and LAN/WAN troubleshooting
- Experience with ServiceNow or similar ITSM platforms
- Strong diagnostic skills for hardware/software conflicts
- Excellent written/verbal communication abilities
- Valid New Mexico driver's license for occasional site visits