Job Description
Join our dynamic IT team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, flexible work options, and opportunities for career advancement in a collaborative environment. Apply now to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across Windows/macOS environments
- Deploy and maintain endpoint security solutions including antivirus and encryption
- Document IT procedures, create knowledge base articles, and train staff on best practices
- Collaborate with vendors for hardware/software procurement and service level agreements
- Monitor system performance and proactively address security vulnerabilities
- Support cloud infrastructure including Microsoft 365 and Azure environments
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and endpoint management tools
- Strong troubleshooting skills for Windows/macOS systems and network connectivity
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills and ability to translate technical concepts for non-technical users
- Knowledge of cloud services (AWS/Azure) and cybersecurity best practices