Job Description
Join our dynamic IT team in the heart of Manhattan! TechSolutions NYC is seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving complex hardware/software issues while maintaining our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of the world's tech hubs.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage and maintain network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Oversee cloud services (AWS/Azure) and SaaS application integrations
- Document IT procedures and create user training materials
- Lead IT projects including hardware refreshes and system migrations
- Provide 24/7 on-call support rotation (1 week/month)
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and automation tools
- Strong experience with VMWare virtualization and cloud platforms
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred