Job Description
Join our dynamic team as an IT Support Specialist at TechSolutions Inc. in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the go-to expert for resolving technical issues, maintaining system integrity, and enhancing user productivity. Enjoy a collaborative environment with competitive compensation, comprehensive benefits, and opportunities for professional growth in Louisville's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure including switches, routers, and firewalls
- Provide remote and on-site technical support to 100+ employees
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and endpoint protection protocols
- Support cloud services including Microsoft 365 and Azure AD
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ Network+ Security+ certifications (or equivalent)
- Strong proficiency in Active Directory, Group Policy, and SCCM
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent troubleshooting skills for network connectivity issues
- Familiarity with cloud platforms (AWS/Azure) and SaaS applications
- Ability to work independently while collaborating with cross-functional teams
- Strong communication skills with technical and non-technical stakeholders