Job Description
Join Denver's leading IT service provider as a Senior IT Support Specialist. We're seeking a technically skilled professional to deliver exceptional technical support to our growing client base in the Denver metro area. This hybrid role combines on-site troubleshooting with remote system administration, offering exciting growth opportunities in a dynamic environment. If you're passionate about solving complex technical challenges and providing top-tier customer service, we want to hear from you.
Responsibilities
- Provide Level 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based systems administration
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor and maintain cybersecurity protocols including endpoint protection
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff and lead incident response initiatives
Qualifications
- 5+ years of progressive IT support experience with Windows environments
- Expertise in Active Directory, Group Policy, and PowerShell scripting
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong knowledge of cloud platforms (Azure/O365) and SaaS applications
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent troubleshooting skills with hardware diagnostics and OS repair
- Ability to lift 50 lbs and work in varied physical environments
- Valid Colorado driver's license for occasional client site visits