Job Description
Join TechSolutions Inc., a leading tech innovator in coastal Virginia, as we expand our IT support team in Virginia Beach. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide tier-2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Azure AD, and O365 environments for user account administration
- Deploy and maintain cybersecurity protocols including VPN, MFA, and endpoint protection
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including workstation refreshes and system migrations
Qualifications
- 5+ years of progressive IT support experience with Windows 10/11 and enterprise networks
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and automation tools
- Strong experience with ServiceNow or ITSM platforms
- Excellent troubleshooting skills for network connectivity and cloud services
- Ability to work independently and manage multiple priorities
- Virginia Beach local candidates preferred