Job Description
Join our innovative team as an IT Support Specialist in sunny Long Beach! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. Enjoy competitive compensation, modern office perks, and opportunities for career growth in one of California's most vibrant coastal cities. Your expertise will directly impact our productivity while working with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues using remote management tools
- Manage Active Directory, VPN configurations, and cloud services
- Deploy and maintain IT assets including laptops, printers, and peripherals
- Document SOPs and maintain updated knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Conduct periodic system audits and security compliance checks
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud infrastructure
- Strong analytical and troubleshooting skills with ticketing systems (ServiceNow/Jira)
- Experience with virtualization (VMware/Hyper-V) and backup solutions
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred
- Experience in healthcare or finance industries a plus