Job Description
Join our dynamic team at TechSolutions Inc. in Colorado Springs as an IT Support Specialist! We're seeking a passionate professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment with cutting-edge technology, competitive compensation, and opportunities for career advancement. If you thrive in solving complex technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments and Active Directory infrastructure
- Implement cybersecurity best practices and monitor system health
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP networking and cloud services (AWS/Azure)
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks and work independently