Job Description
Join TechFlow Solutions' award-winning IT team in the heart of Raleigh's tech hub! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote collaboration, offering the perfect balance of hands-on experience and flexible work. You'll be instrumental in maintaining our clients' digital infrastructure while advancing your career in one of America's fastest-growing tech markets.
Our culture celebrates innovation, continuous learning, and work-life balance. Enjoy comprehensive benefits including professional development stipends, quarterly team outings, and a modern downtown office with premium amenities. If you thrive in dynamic environments and want to make tangible impacts on businesses' technological success, this is your opportunity.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (AWS/Azure), and network security protocols
- Implement and maintain IT security best practices including endpoint protection
- Lead technology rollout projects for new office locations and remote work initiatives
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians through structured training programs
- Conduct quarterly technology audits and optimization reviews
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in Microsoft 365 administration and hybrid cloud solutions
- Proven experience with ServiceNow or similar ITSM platforms
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent customer service skills with ability to communicate technical concepts to non-technical audiences
- Valid driver's license for occasional client site visits
- BS in Computer Science or related field preferred