Job Description
Join our innovative Atlanta team as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services across our growing organization. Enjoy competitive compensation, flexible work options, and opportunities to advance your career in one of America's tech hubs. If you're passionate about solving complex technical challenges and providing outstanding user support, we want you on our team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows Server environments (Active Directory, DNS, DHCP)
- Implement cybersecurity best practices and incident response protocols
- Deploy and optimize cloud solutions including Microsoft 365 and Azure
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Microsoft Azure certifications preferred
- Expert knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent communication and customer service abilities
- Bachelor's degree in Computer Science or related field required