Job Description
Join our cutting-edge IT team in Mesa, AZ, and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 200+ employees across multiple locations. You'll work in a collaborative environment with state-of-the-art tools while solving complex challenges and driving innovation. Enjoy competitive benefits, professional development stipends, and a culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Lead cybersecurity initiatives including endpoint protection and vulnerability assessments
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors on system integrations and hardware deployments
- Mentor junior technicians and implement ITIL best practices
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and network protocols
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or ITSM platforms
- Strong problem-solving skills with ability to handle escalations
- Bachelor's degree in Computer Science or related field preferred