Job Description
Join NexusTech Solutions as a Senior IT Support Specialist in Seattle's vibrant tech hub! We're seeking a tech-savvy professional to deliver exceptional IT support to our innovative team. This hybrid role combines on-site troubleshooting with remote system administration, offering competitive compensation and growth opportunities in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Windows/macOS deployments, security patches, and Active Directory
- Oversee cloud infrastructure (AWS/Azure) and VPN configurations
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Implement cybersecurity protocols and incident response
- Train staff on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server administration and PowerShell
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills across endpoints and networks
- Knowledge of cloud services and virtualization
- Excellent communication and customer service abilities
- Ability to lift 30lbs for hardware maintenance