Job Description
Join our dynamic team as an IT Support Specialist in the heart of Kansas City, MO! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. You'll be the go-to expert for troubleshooting, system maintenance, and ensuring seamless technology operations in a hybrid work environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, cloud infrastructure, and security protocols
- Deploy and configure workstations, servers, and mobile devices
- Document IT processes, create SOPs, and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health, implement backups, and ensure data security compliance
- Train users on technology best practices and new software implementations
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Expertise in Active Directory, Azure AD, and cloud services (O365 preferred)
- Strong troubleshooting skills for hardware, networking, and application issues
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment