Job Description
Join our dynamic IT team in Louisville, KY as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Level 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user escalations within SLA
- Deploy and maintain desktop/laptop systems and peripherals
- Administer Microsoft 365 and Active Directory environments
- Document IT processes and create user training materials
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and endpoint management
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Basic network administration knowledge (TCP/IP, DNS, DHCP)