Job Description
Join NexusTech Solutions as our next Senior IT Support Specialist in Milwaukee! We're a leading IT services provider empowering local businesses with cutting-edge technology solutions. This hybrid role offers the chance to work with Fortune 500 clients while advancing your career in a collaborative, growth-oriented environment. Enjoy comprehensive benefits, professional development stipends, and the chance to solve complex technical challenges in Wisconsin's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across diverse industries
- Manage Windows Server environments (Active Directory, Group Policy, DNS)
- Implement and maintain cybersecurity protocols including MDM and endpoint protection
- Lead hardware/software deployment projects using SCCM and Intune
- Document SOPs and create technical training materials for end-users
- Collaborate with vendors on infrastructure upgrades and cloud migrations
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ and Microsoft 365 certifications required
- Expertise in Windows 10/11 troubleshooting and Active Directory
- Strong understanding of network fundamentals (TCP/IP, VPN, VLANs)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Bachelor's degree in Computer Science or related field preferred