Job Description
Join our dynamic IT team at TechSolutions Inc. in Memphis, TN as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network infrastructure, and cloud services (Azure/O365)
- Provide Tier 2/3 support for desktops, laptops, and mobile devices
- Document incidents, solutions, and asset configurations in ServiceNow
- Implement security protocols and maintain compliance standards
- Train users on best practices and new technologies
- Collaborate with cross-functional teams on IT projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting skills with hardware and software issues
- Strong communication abilities and customer service orientation