Job Description
Join our award-winning cybersecurity firm as a Senior IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our Fortune 500 clients. This hybrid role combines hands-on troubleshooting with strategic system optimization in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Maryland's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Implement and maintain cloud infrastructure (AWS/Azure) solutions
- Document SOPs and create knowledge base articles for internal teams
- Lead disaster recovery planning and cybersecurity incident response
- Collaborate with vendors on system upgrades and patch management
- Mentor junior support staff and conduct training sessions
Qualifications
- 5+ years in enterprise IT support with cybersecurity focus
- Expertise in Windows Server, Linux, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting experience for network and application issues
- Strong knowledge of compliance frameworks (NIST, HIPAA)
- Excellent communication skills with ability to translate technical concepts
- Experience with ITSM tools (ServiceNow, Jira)
- CCNA or Network+ certification preferred