Job Description
Join our innovative tech team in Portland as an IT Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support across our growing organization. You'll be the go-to expert for resolving complex system issues, implementing security protocols, and optimizing user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values continuous learning.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and maintain security patches, antivirus solutions, and firewalls
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health using monitoring tools and proactively address issues
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, macOS, and Microsoft 365 administration
- Strong understanding of networking principles (TCP/IP, DNS, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and problem-solving abilities
- Strong written/verbal communication skills for technical/non-technical audiences