Job Description
Join our cutting-edge IT team as an IT Support Specialist in vibrant El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This hybrid role combines remote flexibility with on-site collaboration at our modern downtown office. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a forward-thinking environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Deploy and maintain Windows 10/11, macOS, and mobile devices
- Troubleshoot VPN, cloud services (Azure/O365), and endpoint security
- Document SOPs, create knowledge base articles, and train end-users
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years in IT support with Windows/macOS administration
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Active Directory, SCCM, and Intune
- Strong analytical skills for complex issue resolution
- Excellent communication and customer service abilities
- Valid Texas driver's license for occasional on-site visits