Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Boston's vibrant Financial District. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive benefits, professional development opportunities, and a collaborative environment in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, Azure AD, and Microsoft 365 environments
- Deploy and maintain Windows 10/11 workstations and virtual infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs and create knowledge base articles for team training
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of enterprise IT support experience with Windows environments
- CompTIA Network+ or Microsoft Azure certifications required
- Expertise in SCCM/Intune deployment and endpoint management
- Strong troubleshooting skills for VoIP systems (Teams/Zoom)
- Experience with ITIL service management processes
- Bachelor's degree in Computer Science or related field