Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Oklahoma City. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments including Active Directory and cloud services
- Implement security protocols and maintain compliance with industry standards
- Document incidents, resolutions, and system configurations in ITSM tools
- Collaborate with vendors and internal teams for efficient issue resolution
- Deploy and maintain endpoint management solutions (e.g., SCCM, Intune)
- Conduct user training on IT best practices and security awareness
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Windows 10/11, macOS, and cloud platforms (Azure/O365)
- Strong knowledge of networking principles, VPNs, and firewall configurations
- Experience with ITSM systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with customer-first approach
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid Oklahoma driver's license for occasional on-site visits