Job Description
Are you a technical problem-solver ready to make an impact in the heart of the nation's capital? Apex Tech Solutions is seeking a highly skilled IT Support Specialist to join our dynamic team in Washington, DC.
We are a leading provider of enterprise technology solutions, dedicated to empowering government and private sector clients with seamless digital infrastructure. In this role, you will serve as the bridge between our advanced IT systems and our diverse user base, ensuring uptime, security, and productivity.
Why You'll Love Working Here:
- Competitive Compensation: A salary ranging from $65,000 to $85,000 depending on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Professional Growth: Access to continuous learning and certification reimbursement programs.
- Premium Location: Work in a modern, collaborative office in downtown DC.
Join us in driving innovation and technical excellence. Apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Manage and maintain end-user devices, including Windows laptops, macOS workstations, smartphones, and peripherals.
- Administer and troubleshoot Active Directory, Microsoft Office 365, and VPN connectivity.
- Troubleshoot complex issues related to email configuration, printer management, and application conflicts.
- Document all technical incidents, resolutions, and configuration changes in the ServiceNow ticketing system.
- Collaborate with the Network Engineering team to implement security patches and firmware updates.
- Conduct regular IT training sessions for staff to promote best practices in cybersecurity and software usage.
Qualifications
- Minimum of 2-4 years of professional experience in IT Help Desk, Technical Support, or Desktop Support roles.
- CompTIA A+ and/or Network+ Certification is strongly preferred.
- Strong proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy) is highly desirable.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including evenings and weekends, as required for on-call rotation support.
- Must be willing to undergo a background check and security clearance process (if applicable to client requirements).