Job Description
Join our award-winning IT team in Indianapolis as a key player in delivering exceptional technical support to our growing client base. We're seeking a passionate IT Support Specialist to maintain our cutting-edge infrastructure while providing white-glove service to diverse industries. Enjoy a collaborative culture, continuous learning opportunities, and direct impact on business success through technology innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure deployments
- Implement cybersecurity protocols including endpoint protection and VPN management
- Onboard new employees with device provisioning and system access
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Provide Level 1/2 support for enterprise applications (O365, Salesforce)
Qualifications
- 3+ years experience in desktop/server support with Windows 10/11
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Hands-on experience with Microsoft Azure or AWS services
- Strong troubleshooting skills for network connectivity issues
- Excellent communication abilities for cross-departmental collaboration
- Ability to manage multiple priorities in fast-paced environments