Job Description
Join Denver's fastest-growing tech firm! We're urgently hiring a Senior IT Support Specialist to join our dynamic team. This critical role requires a proactive problem-solver with deep technical expertise to maintain our 250+ user infrastructure. Enjoy hybrid work, comprehensive benefits, and opportunities for rapid career advancement in a cutting-edge environment.
As our IT backbone, you'll troubleshoot complex hardware/software issues, deploy enterprise systems, and implement security protocols. We value technical excellence and exceptional communication skills—candidates who thrive in fast-paced environments will excel here.
Responsibilities
- Diagnose and resolve Tier 3 hardware/software issues across Windows/macOS environments
- Manage Azure AD, Intune, and SCCM for endpoint security and deployment
- Lead network infrastructure projects including Wi-Fi upgrades and firewall management
- Create and maintain IT documentation, SOPs, and disaster recovery plans
- Provide technical training to staff on cybersecurity best practices
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system performance using tools like SolarWinds and Nagios
Qualifications
- 5+ years in enterprise IT support with 2+ years in cloud environments
- Expert-level certification: CompTIA Security+ or equivalent
- Proficiency in PowerShell, Active Directory, and virtualization (VMware/Hyper-V)
- Experience with ServiceNow or Jira for ticket management
- Strong background in network security protocols (VPN, MFA, EDR)
- Excellent troubleshooting skills for complex hybrid infrastructure
- Bachelor's degree in IT or related field (or equivalent experience)