Job Description
Join our dynamic team as a Senior IT Support Specialist in Philadelphia! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering competitive compensation and career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure deployments
- Lead endpoint security initiatives including patch management and antivirus solutions
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and service escalations
- Train end-users on cybersecurity best practices and new technologies
- Monitor system performance and proactively resolve technical issues
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows 10/11, macOS, and mobile device management
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell, scripting, and automation tools
- Strong experience with ServiceNow, Jira, or ITSM platforms
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and ability to travel between client sites