Job Description
Join our dynamic team as a Senior IT Support Specialist in Detroit, MI! We're seeking a tech-savvy professional to deliver exceptional IT services across our growing organization. This is an immediate opportunity to make a tangible impact in a collaborative environment.
As a key member of our IT department, you'll be the go-to expert for resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations. We value proactive problem-solvers who thrive in fast-paced settings and possess a passion for technology excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage Active Directory, Azure AD, and cloud-based IT systems
- Deploy and troubleshoot Microsoft 365 and enterprise applications
- Create technical documentation and SOPs for IT processes
- Collaborate with cross-functional teams on technology initiatives
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and virtualization (VMware/Hyper-V)
- Strong knowledge of cloud services (Azure/O365) and networking fundamentals
- Proven experience with ticketing systems (ServiceNow/Jira) and ITSM practices
- Excellent troubleshooting skills with ability to diagnose complex issues
- Customer-focused mindset with exceptional communication abilities