Job Description
Join our dynamic team as an IT Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is an immediate full-time opportunity with competitive compensation and comprehensive benefits. You'll be the hero behind the scenes, ensuring seamless operations through expert troubleshooting and proactive solutions. If you're passionate about technology and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Provide remote and on-site technical support to end-users
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Implement data backup and disaster recovery solutions
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, Office 365, and cloud services
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Valid Colorado driver's license (occasional on-site visits required)