Job Description
Join our dynamic team in Raleigh as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a proactive problem-solver with a passion for delivering exceptional user experiences. As a key member of our IT department, you'll ensure seamless operations across 200+ employees while working with cutting-edge technologies. This urgent hire offers immediate start and competitive benefits including health insurance, 401k matching, and professional development stipends. Apply today to join a company where your technical expertise directly impacts business growth!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain Windows 10/11 workstations and enterprise applications
- Monitor and maintain network infrastructure including firewalls and VPNs
- Create and maintain documentation for IT procedures and systems
- Collaborate with cross-functional teams on technology implementations
- Lead incident response and disaster recovery initiatives
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+, Network+, or Security+ certification required
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work in rack environments