Job Description
Join our dynamic IT team as an IT Support Specialist in Atlanta! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative work environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, Windows environments, and cloud services (O365, Azure)
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health and proactively address security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, O365, and endpoint management tools
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation for on-site support