Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Coastal Systems Group is seeking a highly motivated IT Support Specialist to join our growing team in Virginia Beach, VA. We pride ourselves on delivering top-tier technical solutions to our clients, and we need someone who can keep our infrastructure running seamlessly.
As an IT Support Specialist, you will be the first line of defense for our internal and external users, ensuring rapid resolution of technical issues and maintaining high levels of user satisfaction.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and Active Directory administration.
- Install, configure, and troubleshoot Windows 10/11 workstations and mobile devices.
- Document all IT incidents, changes, and resolutions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with the network engineering team to upgrade and maintain office infrastructure.
- Ensure data security and compliance with company IT policies.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- CompTIA A+ or Network+ certification preferred.
- Minimum of 2-3 years of experience in IT support or Help Desk roles.
- Strong knowledge of Microsoft Office Suite and Windows Server environments.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk).
- Exceptional customer service skills and the ability to explain complex technical concepts to non-technical users.