Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Solutions Inc. is seeking a proactive IT Support Specialist to join our dynamic team in Miami, FL. We are looking for a dedicated professional who is ready to hit the ground running with immediate availability. If you have a passion for cutting-edge technology and a knack for helping others resolve complex issues, this is your opportunity to thrive in a high-growth environment.
As part of our elite IT team, you will be the first line of defense for our employees, ensuring seamless operations and top-tier user experiences. We value innovation, efficiency, and a customer-first mindset.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and maintain end-user devices, including laptops, printers, and mobile phones.
- Configure and troubleshoot local area networks (LAN) and wide area networks (WAN).
- Monitor system performance and ensure 99.9% uptime for critical business systems.
- Document technical issues and resolutions in the ticketing system (Jira/ServiceNow).
- Collaborate with senior engineers to implement security patches and updates.
- Conduct regular IT audits and inventory management.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong knowledge of Microsoft Windows, macOS, and Linux environments.
- Experience with Active Directory and remote access tools (VPN, RDP, TeamViewer).
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced, high-pressure environment.