Job Description
Join our cutting-edge technology team in Omaha as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to 200+ employees across multiple locations. This immediate opening offers career growth in a fast-paced environment with competitive benefits and flexible work arrangements.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and configure new workstations and mobile devices
- Implement cybersecurity protocols and conduct security awareness training
- Create and maintain IT documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in PowerShell, SCCM, and Intune
- Strong knowledge of TCP/IP networking and VLANs
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills