Job Description
Join our dynamic IT team at TechSolutions Boston and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing team. This is a critical role for someone who thrives in fast-paced environments and loves solving complex technical puzzles. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in Boston's vibrant tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Deploy and maintain cybersecurity protocols including VPNs and endpoint protection
- Document IT processes, create SOPs, and maintain asset inventory
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and Office 365
- Certifications: CompTIA A+, Network+, and either MCSE or Google IT Support Professional
- Experience with ServiceNow or similar ITSM platforms
- Strong scripting skills (PowerShell/Bash) and familiarity with automation tools
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to work flexible hours including occasional on-call rotation