Job Description
Join our dynamic team in Long Beach as an IT Support Specialist and become the backbone of our technology operations. We're seeking a technically savvy professional to deliver exceptional user support, optimize system performance, and drive innovation across our digital infrastructure. This immediate opening offers competitive compensation, growth opportunities, and the chance to work in a collaborative environment where your expertise makes a tangible impact. If you're passionate about solving complex technical challenges and delivering outstanding service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain endpoint security solutions (Antivirus/EDR)
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office VoIP systems and video conferencing setups
- Implement IT security best practices and compliance measures
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Experience with ServiceNow or similar ticketing systems
- Strong knowledge of LAN/WAN networking and TCP/IP protocols
- Excellent troubleshooting skills with hardware and software issues
- Ability to work independently and manage multiple priorities
- BS in Computer Science or related field preferred