Job Description
Join our dynamic IT team in Fresno and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base. This immediate opening offers the chance to work with cutting-edge technologies while making a tangible impact on business operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise is valued. Apply today and launch your career with a forward-thinking company committed to innovation and employee growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide remote and on-site technical support for 50+ employees
- Manage network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct security audits
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on new technology implementations and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for network connectivity and hardware failures
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Excellent communication skills and customer service aptitude
- Ability to lift 30 lbs and work flexible hours during system outages