Job Description
Join our dynamic IT team in Mesa, AZ and become the backbone of our technical operations! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will directly impact business success. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve user tickets through ticketing systems with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Administer Active Directory, Azure AD, and cloud-based services
- Implement cybersecurity best practices and conduct vulnerability assessments
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with cloud platforms (Azure/O365) and virtualization
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities