Job Description
Join our award-winning IT team in Kansas City! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key player in our 24/7 support environment, you'll troubleshoot complex systems while maintaining our reputation for reliability and innovation. Enjoy competitive benefits, professional development opportunities, and a culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve critical system outages with SLA adherence
- Deploy and maintain cybersecurity protocols across enterprise environments
- Collaborate with cloud platforms (AWS/Azure) for hybrid solutions
- Document technical procedures and create knowledge base articles
- Train end-users on new technology implementations
- Manage asset lifecycle and software licensing compliance
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and virtualization (VMware)
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and communication skills
- Ability to work flexible shifts including weekends/after hours
- Relevant degree in IT or related field preferred